Privacy policy

The Australian Privacy Principles

We handle personal information in line with the 13 Australian Privacy Principles in the Privacy Act 1988 (Cth).

Most small businesses in Australia, with an annual turnover under $3 million, are exempt from that Act. We follow the principles anyway. Strata managers and owners corporations are entitled to know how a contractor handles their information before they hand any of it over, and "we're too small to have to tell you" is not an answer we would accept from a supplier either.

What we collect when you ask for a quote

The quote form asks for the things we need to price a building and get back to you:

• Who you are and your role – strata manager, committee member, building manager or caretaker, self-managed scheme, lot owner, or other.
• Your name, email address and phone number, and how you'd prefer we get in touch.
• The building – street address, suburb, postcode, which part of Sydney it's in, the building type, the number of lots, and whether there's a lift.
• What you need – which services, how often, where you're up to with your current contractor, when that contract ends, and when you'd want us to start.
• Anything you type into the Message box.
• If you're a strata manager, your managing agency and the contractor compliance portal it uses.
• How you say you heard about us.

You choose what goes in the Message box. Please don't put anything sensitive in there – health information, for example. We don't ask for it, we don't need it to quote a building, and we'd rather not hold it.

What we collect when you call or email

If you call, we have your phone number and whatever you tell us. If you email, we keep the email. If you become a client, we also keep the records that come with running the contract – the scope of works, visit reports, photos of the building's common areas, and invoices addressed to the owners corporation.

Photos taken at buildings are captioned by suburb only. We don't publish street numbers or building names.

We record where each enquiry came from

On your first visit to this site, a small script stores a short record in your browser's local storage: the page you arrived on, the site that referred you, any campaign tags in the link you clicked, a Google Ads click ID if the link carried one, and the date. From that we work out a first-touch source – a search engine, an AI assistant such as ChatGPT, Gemini or Copilot, a referral from another website, or direct.

That record stays in your browser and nothing is sent to us until you submit the quote form. When you do, those values travel with your enquiry, so we can see how you found us.

We do this for one reason: to know which of those channels actually brings strata managers to us, so we're not guessing. It isn't linked to anything beyond your enquiry, we don't buy or sell it, and we don't use it to follow you around other websites.

To clear it, clear this site's data in your browser – usually under settings, then cookies or site data. If you never submit the form, we never see it.

This site uses Google Analytics

We run Google Analytics 4 to count visits and see which pages get read. Google sets cookies in your browser and collects information about your visit: a shortened version of your IP address, an approximate location, your device and browser, which pages you look at, and how you got here. It also records when someone taps the phone number, clicks the email address, or completes a quote enquiry, along with the source values described above.

We read this as aggregate reporting. We don't use it to identify you, and Google Analytics is not set up to receive your name, email address, phone number or your building's address.

Google operates Google Analytics and handles that data under its own terms, which can involve storage outside Australia. If you'd rather not be counted, install Google's browser opt-out add-on at tools.google.com/dlpage/gaoptout, or block analytics cookies in your browser. The site works normally either way, and the quote form still reaches us.

Cookies and browser storage

Two things store information in your browser: Google Analytics cookies, and the first-visit source record described above. Clearing this site's data removes both. The quote form itself doesn't need either one to work.

What we use it all for

• To quote your building, and to call or email you back.
• To check enquiries for spam before they reach Sam.
• To write the scope of works, and – if the owners corporation appoints us – to run the contract, report after visits and invoice the scheme.
• To know how enquiries reach us.
• To meet our own record-keeping obligations.

We don't add enquirers to a marketing list and we don't send newsletters. If you ask for a quote, you get a quote.

Who sees it

Sam's copy of each enquiry goes to one mailbox: contact@streamlinepropertycare.com.au. Sam Spry reads them. Email is the only way an enquiry reaches Sam – there's no SMS and no shared client portal.

Before we email an enquiry to Sam, Platform21 checks it for spam. Platform21 built this website and runs it for us. It keeps a copy of each enquiry in its database for 90 days, so it can recover a real one caught by mistake.

If the check holds an enquiry back, Platform21 receives it by email, reviews it and forwards anything genuine to Sam. Platform21 also gets a weekly email listing held enquiries and any flagged as a possible sales pitch.

The check uses TypeSafe's Jev model, an automated AI service reached through OpenRouter in the United States. It reads your message, the services you ticked, your agency's name and the part of your email address after the @. It hides any email addresses and phone numbers in your message first. It doesn't get your name, phone number or building address from the form – only what you type into the Message box.

Platform21 also receives your IP address to limit how often one connection can use the check. It stores only a scrambled form of it.

Behind that, a small number of service providers necessarily handle information in transit or at rest:

• Cloudflare hosts this website and delivers the form email.
• Platform21 runs this website for us and checks each enquiry for spam. It keeps a copy in its database for 90 days.
• TypeSafe provides Jev, the AI model the spam check uses, and OpenRouter connects the check to it.
• Google provides Google Analytics.
• Our email provider stores the mail once it arrives.

Some of those providers store data on servers outside Australia. That is normal for website hosting, analytics, email and the spam check. It means providers overseas may handle information you send through this site.

We don't sell, rent or trade personal information. We disclose it outside the business only to the service providers above, where the law requires it, or where you ask us to. For example, you might ask us to send a certificate of currency naming your owners corporation and your agency.

How we keep it

Enquiries sit in a password-protected email account and access is limited. Client records – scopes, reports, invoices – are kept the same way. Platform21's copy sits in a database only Platform21 can reach.

Please treat the quote form as a quote form, not a secure document portal. If you need to send something confidential, tell us and we'll agree a sensible way to do it.

No system is perfectly secure. If a breach happens that is likely to cause serious harm, we will tell the people affected and notify the Office of the Australian Information Commissioner, as the Notifiable Data Breaches scheme requires.

How long we keep it

We keep an enquiry for as long as it is useful for the purpose you sent it, and for as long as the law requires. Where an enquiry becomes a contract, business and tax records generally have to be kept for 5 years. Where it doesn't, we keep it while the conversation is live and delete it when it isn't. Ask us to delete yours sooner and we will, unless we're required to keep it. Platform21 deletes its database copy of an enquiry after 90 days. Emails about held or flagged enquiries stay in Platform21's mailbox.

Getting a copy, or correcting it

You can ask for a copy of the personal information we hold about you, and you can ask us to correct it if it's wrong.

Email contact@streamlinepropertycare.com.au with "Privacy request" in the subject line and tell us what you need. There's no charge. We'll respond within 30 days. We may ask you to confirm who you are first – that protects you, not us. If we can't give you what you've asked for, we'll tell you why in writing.

If you're not happy with how we've handled it

Tell us first. Email contact@streamlinepropertycare.com.au, set out what went wrong, and we'll look into it and write back within 30 days.

If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Links to other websites

Where this site links to another website, that site's own privacy policy applies once you leave. We don't control what other sites collect.

Changes to this policy

We update this page when what we do changes, and the date at the top is the last change. If we start collecting something new, we'll say so on the page rather than quietly editing it.

How to contact us

Streamline Strata Care (formerly Streamline Property Care) Streamline Stratacare Pty Ltd ABN 69 251 424 351

• Email: contact@streamlinepropertycare.com.au
• Phone: 0408 993 943, Monday to Saturday
• Based in: Maroubra NSW 2035

We're a service-area business, so there's no shopfront and no public street address to write to. Email is the fastest way to reach us about anything on this page. If you'd rather talk about your building than about privacy, get a quote or see who we are on about Streamline Strata Care.